Welcome to the Astral Cream® website, located at www.astralcream.co.uk (“Website“). By accessing or using our Website, you agree to be bound by the terms outlined below. If you do not wish to be bound by these terms, please do not proceed any further.
Overview
These Terms & Conditions (“Terms”) constitute a legally binding agreement made between you and Astral Cream® regarding your access to and use of the Website.
These Terms outline your legal rights, obligations and restrictions. They also contain disclaimers and liability limitations. By using this Website, registering for an account, or placing an order, you agree to comply fully with these Terms.
Please read these Terms carefully before proceeding. We may update them from time to time without notice. Your continued usage of this Website constitutes your agreement to any updates.
Intellectual Property Rights
All content included on the Astral Cream® Website is the property of Astral Cream® or used by permission from the copyright owner. This includes but is not limited to text, graphics, logos, images, product names and listings.
You may only use content from the Website for personal shopping purposes. Any other use must receive our explicit approval. You may not publish, transmit, distribute, modify or commercially exploit Website content in any way without prior written consent.
User Account
To purchase products or redeem promotions on our Website, you may need to register for an account. When you register, you agree to provide current and accurate information about yourself.
You are solely responsible for account activity conducted by yourself and any third parties using your information. You must safeguard your username and password against unauthorized access by others.
We reserve the right to suspend or terminate accounts that are used to engage in abusive, excessive, infringing or illegal activity, or that violate our Terms.
Placing Orders
By placing an order on our Website, you represent that you are legally capable of entering into contracts. Your order represents an offer to purchase, which we are free to accept or reject. If we accept, we will confirm your purchase by email and/or shipping the product to you. A purchase contract is completed upon our acceptance of your order.
We may require additional verification or information before accepting any order. We reserve the right to reject or limit orders placed by any person, account, or location at any time without notice.
Prices and Payment Processing
Product prices, fees, shipping costs and sales tax are subject to change without notice. Prices listed at the time you place your order will determine the final charges, unless there is an error in which case we reserve the right to correct it.
All payments are processed by secure third party payment processors. We do not directly collect or store full credit card information. By submitting your payment information, you grant authority for charges to your card in accordance with prices agreed at the time of purchase. If payment cannot be processed, we reserve the right to cancel your order.
Shipping and Delivery
We will make all reasonable efforts to fulfill your order in a prompt manner. Shipping times given during checkout or on our website are estimates only. We are not liable for any delays in shipping.
Title and risk of loss transfers to you when product ships from our fulfillment center. You must inspect shipments upon receipt and report issues within 3 days of receipt. We are not responsible for lost or stolen packages.
Returns and Refunds
If you are not fully satisfied with your purchase, please see our Returns Policy for information on how to return products. We offer hassle-free refunds where required by law, within 30 days of purchase.
Original shipping fees are non-refundable. Return shipping costs are your responsibility unless the return is due to our error. Certain products cannot be returned if opened or used.
Advertising Disclosure
We may promote products or services on the Website based on affiliate relationships with owners or providers. In this case, the owner or provider compensates us should you purchase through our Website.
Affiliate relationship disclosures are provided throughout the Website in compliance with FTC requirements. However, such disclosures do not necessarily qualify or negate claims of endorsement or approval of products or services made on the Website.
User Content Submission
Any content, communications or materials uploaded or submitted to our website is considered non-confidential. You automatically grant Astral Cream® permission to use and redistribute them for any purpose in any form or media.
We reserve the right to remove or modify any user contributions at our discretion. User content must comply fully with our Website Conduct Policy or face immediate termination of account.
Assumption of Risk
Use of this Website may expose you to certain risks. You understand and voluntarily accept those risks associated with use. We cannot guarantee the Website is error-free. You agree to hold us harmless for issues that result from using this Website.
Disclaimers
We provide this Website and its contents on an “as is” basis. We make no express or implied warranties about the Website. This includes but is not limited to implied warranties of merchantability, fitness for a particular purpose or non-infringement, which are disclaimed.
While we aim to provide accurate product information, errors may occur. We reserve the right to correct any pricing or other product information errors made on the Website. All product information is provided by brand owners or manufacturers who remain responsible for accuracy. Product descriptions and characteristics are not a warranty either express or implied.
Limitation of Liability
Under no circumstances shall Astral Cream® be liable for indirect, incidental, special or consequential damages resulting from your use of this Website. This includes but is not limited to lost profits, business interruption, or loss of programs or information.
Our total liability for damages of any kind, regardless of cause or action, shall not exceed the total fees paid to us by you during any subscription term or the amount of your most recent order, whichever is greater.
Indemnification
You agree to fully indemnify and hold harmless Astral Cream® from any claims, costs or damages arising from your misuse of our Website or violation of these Terms. Astral Cream® reserves the right to assume exclusive defense and control of any matter subject to indemnification by you.
Additional Policies
Additional terms, conditions and policies with respect to use of this Website are available on our Privacy Policy and Website Conduct pages. Those policies are considered part of these Terms. By using our Website, you agree to comply with those additional policies.
Governing Law
These Terms shall be governed by the laws of the United Kingdom. Users also consent to jurisdiction in London, United Kingdom to resolve any disputes arising from use of this Website or purchase of products hereon.
Modifications and Survival
We reserve the right to modify these Terms without advance notice, including to address future developments. Your continued use after changes become effective indicates acceptance. Sections regarding disclaimers, limitations of liability and indemnification shall survive any termination or expiration of these Terms.
Severability
If any portion of these Terms are deemed unlawful, void or unenforceable, that content may be severed from the Terms or modified as necessary to make it compliant. The remainder of the Terms will remain valid and enforceable.
Contact Us
If you have any questions about our Terms & Conditions, please contact us:
Astral Cream Ltd.
33 Bow St.
London WC2E 7AW
United Kingdom
Email: [email protected]
Phone: 0333-444-5555
We are happy to address any concerns you may have about our policies or your obligations under these Terms. Thank you for being a valued Astral Cream® customer!